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HCMC Marathon 2020 by Pulse Active

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FAQ

1. Registration

How can I register for Ho Chi Minh City Marathon 2020?

HCMC Marathon 2020 is open to register online only, please visit the Registration Page for further information. Payment can be processed online or in cash depends on the payment options that you choose.

Can I sign up as a group or corporate?

Yes, you can. Please visit Group/Corporate page to get more information.

How do I sign up if all the slots are sold out?

If all the slots are sold out, we will have a waiting list that you can sign up & wait for your slots. In case if someone cancels their slots, we will give the slots to the waiting list.

2. Refunds

Can I get a refund?

HCMC Marathon 2020 event is non-refundable.

Can I transfer my slots to a friend?

Participants can change distance up until 11:59 pm Monday, 4th November 2019 – UTC+07:00 (or if sold out). After this time, no change will be made. An administration fee must be paid upon any changes. Visit here for more info. 

3. Race Kit Pickup

What items are included?

Please visit here for more details.

When and where is the Race Kit Pickup?

PICK-UP TIME: 8:30am – 8pm, Saturday 4th Jan 2020.

PICK-UP LOCATION: C13 Tan Trao Street, District 7, Ho Chi Minh City.

What do I need to bring with me in order to pick up my Race kit?

In order to pick up your race kit, please bring following items:

1. Your confirmation email/slip (Digital version is accepted)
2. Your personal document (ID/Birth Certificate/Resident card..)

**For race kit pick up on behalf, you will need to bring 3 items:

  1. Participant’s confirmation email and
  2. Participant’s personal documents (ID/passport/resident card..).
  3. Your personal document. (ID/passport)

VISIT HERE FOR MORE DETAILS.

  1. Participant’s confirmation email and
  2. Participant’s personal documents (ID/passport/resident card..).
  3. Your personal document. (ID/passport)

Can I have my race kit delivered?

Sorry, we don’t offer delivery service. All participants have to pick up their Race Kit at the provided location.

What are the t-shirt sizes available?

4. ABOUT THE RACE

Where is the start line?

The start line location is also at the event site. The exact location is C13, Tan Trao Street, Phu My Hung, District 7, HCMC.

When is the start time?

Yes, the start time will be different for each distance. Please visit here for more details.

Will there be a cut off time?

Yes, there will be cut off time for each distance. Please visit CUT OFF TIME page for more details.

Is there a bag drop at the event?

Bag Drop will be priority for Marathon & Half Marathon. Please note that we have limit number of check-in bag.

Will there be medical support?

Yes, we will have medical support at the event site & also on race route. Please always fill in correct emegergency number & contact in your registration form, this is the way we reach out to your family & friends if something happens.

Will there be bathroom on race route?

Yes, we will have bathrooms on race route and also at the event site.

Can’t find your question above?

Send us an email at info@pulse.vn and we’ll get in touch with you asap 🙂